Delivery policy
Site name: Serenity World
Site owner: Serenity World FZ-LLC
Address: FOAMO362, CO-WORKING, Compass Building, Al Shohada Road, United Arab Emirates
Telephone number: +971 58 501 9877
Contact email address: Serenitywater1@gmail.com
1. Delivery Areas
Serenity World delivers its products to the United Arab Emirates, with specific deadlines for the Dubai Emirates and other emirates.
2. Delivery Times
- Delivery within the United Arab Emirates: 2 to 4 working days.
These deadlines are given for information only and may vary depending on logistical constraints and transport conditions.
3. Delivery Costs
Delivery costs are calculated based on the weight of the products and the destination. The exact costs will be indicated during the ordering process before validation of the purchase.
4. Order Confirmation
Once the order has been placed, the Customer will receive a confirmation email including the order details and delivery information. It is the Customer's responsibility to verify the accuracy of the information provided.
5. Order Tracking
Serenity World will provide the Customer with a tracking number as soon as the order is shipped. The Customer will be able to follow the status of the delivery via the carrier's website.
6. Receipt of Delivery
Upon receipt of the order, the Customer must check the condition of the products and immediately report any anomaly or damage to the carrier and to Serenity World. In the event of proven non-compliance, Serenity World undertakes to replace or reimburse the products concerned, subject to availability.
7. Delivery Delays
In the event of a delivery delay, Serenity World undertakes to inform the Customer and find an appropriate solution. Serenity World cannot be held responsible for delays caused by events beyond its control (strikes, bad weather, etc.).
8. Delivery Address
The Customer must provide a precise and complete delivery address when ordering. Serenity World cannot be held responsible in the event of non-delivery due to an incorrect or incomplete address provided by the Customer.
9. Contact
For any questions relating to delivery, the Customer can contact Serenity World by telephone at +971 58 501 9877 or by email at Serenitywater1@gmail.com .